-> Carefully understand the visa requirements of the guest and ensure to provide accurate and right information on each country’s visas. -> Collect and arrange the documents as required by the respective Country’s visa requirements -> Organize tickets and Medical insurance if needed for the visa application. -> Ensure to get 99.9% visa approvals for all the visas applied. -> All our clients are fully – informed about the documents, and visa procedures well in advance so that there are no issues in the whole process. -> Customer experience at the branch is to be maintained with high professionalism as maintained by the company. -> Keep track of the applications and update the customers at regular intervals as required. -> Maintain MIS on a regular basis and the reports are periodically updated with the management. -> Escalations on any case to be handled with all the required unbiased information to the superior so that an amicable solution be arrived at and managed.